Do you accept Returns?
Once we personalize an item for you, we cannot accept returns or exchanges. Please check the spelling, names and dates carefully on your order before submitting.
If upon delivery you find a gift has a quality issue, please contact us at firstname.lastname@example.org to determine your return eligibility. All returns or exchanges on defective items must be made within 30 days of receipt, and the items must be in new condition and in original packaging.
We take great pride in the quality of our products and inspect items thoroughly before shipping. However, damage may unfortunately happen during transit. Notify us within five (5) days of delivery by emailing email@example.com with a photo of the damage, and we will arrange for a prompt replacement.
What method of shipping do you use?
We ship using USPS or Fed Ex. You will have an option at checkout to select either one of those methods. Real time shipping calculations ensure that you will always receive the most up to date pricing. All orders include a tracking number, and you will be notified via email when your order has shipped. Insurance may be purchased for an additional charge, and will show up as an option at checkout. Non-insured orders are only covered up to $100, in the event the package is lost or damaged in transit. We highly recommend this option for any order totaling over $100.
If I need my order sooner, do you offer rush shipping?
Yes, We offer both domestic and international expedited options through USPS and Fed Ex. Those options are available at checkout.
What is the average transit time for my domestic order?
USPS Economy Mail will take approximately 5-7 business days of transit time from the date it is shipped
USPS Standard Mail will take approximately 3-5 business days to arrive from the date it is shipped.
USPS Express Mail is guaranteed by the post office to arrive within 2 business days of when it ships (the actual ship date is not counted as the first transit day.)
Fed Ex Ground will take an average of 3-7 business days to arrive from the date it is shipped.
Fed Ex Express Saver is guaranteed within 3 business days of the ship date. (the actual ship date is not counted as the first transit day.)
Fed Ex Overnight is guaranteed in 1 business day of the ship date. (the actual ship date is not counted as the first transit day.)
**Please note that Fed Ex cannot ship to PO Boxes**
What is the average transit time for my International order?
USPS International Economy Mail will take approximately 2-4 weeks days of transit time from the date it is shipped.
USPS International Standard Mail will take approximately 10-14 business days to arrive from the date it is shipped.
USPS International Express Mail will take approximately 4-6 business days to arrive from the date it is shipped.
Fed Ex International Economy will take an average of 4-6 business days to arrive from the date it is shipped.
Fed Ex International Priority will take an average of 1-3 business days to arrive from the date it is shipped.
What if my order is unable to be delivered because of an incorrect or incomplete address?
If a package is returned to us after unsuccessful delivery attempt by USPS or Fed Ex due to an incorrect or incomplete address provided at checkout, or it is refused at the door, the customer will be responsible for the cost of reshipping.
Will I have to pay duties or taxes on my International Order?
Maybe. Depending on where you are located and what you are purchasing. To calculate fee estimates, we recommend using:
Any duties or custom fees will be the responsibility of the buyer. By purchasing an item from website, you are agreeing to pay the associated custom's import duties/fees.
What if my International Order is confiscated at customs?
While we know many countries import laws, that we ship to regularly, our knowledge is not exhaustive. By purchasing an item in our shop, you are acknowledging that it can be legally imported into your country. We will declare proper item value and descriptions when shipping, but are not responsible for items confiscated by customs officials due to import violations.