Frequently Asked Questions

We cannot guarantee Christmas delivery, for all orders placed after December 1st. We are still shipping out orders on time, but due to the Covid-19 pandemic and the Holiday Season, there have been significant delays with transit times for all carriers.

All items will ship within 2-5 business days. Incomplete or incorrectly placed orders may result in a processing delay.

Understandably, we cannot be responsible for incorrectly entered information for personalized products. Double check all selections before sending your order. Read the item descriptions carefully and ask any questions before ordering. All custom, personalized and special order items are non-returnable and non-refundable.

Orders start being processed immediately once placed, so please contact us as soon as possible if a change or cancellation is needed. Once we have started production, changes and cancellations are no longer possible.   

While it is very rare that we make mistakes on an order, we are only human. If we do make a mistake on your order, or ship a defective item, you must contact us within 10 days of the receipt date (based on tracking) and we are happy to send a free replacement. We do not offer refunds on personalized items.

We require a photo of the damage/error to file a claim with the shipping carrier.

The health and well-being of all our customers and employees, as well as their families and friends, is our utmost priority in these challenging times. In light of the global outbreak of COVID-19, we are strictly adhering to the guidelines of the World Health Organization, we are following government regulations and recommendations in the respective countries and we are implementing precautionary measures with great care.

We are closely monitoring, postal delays due to Covid-19, which can change daily. At this time, there may be a few days delay in shipping within the United States. International orders in many countries have been suspended or can have severe delays.