FAQ

 

How long is the turnaround time for a personalized product?

All items will ship within 2-4 business days. Incomplete or incorrectly placed orders may result in a processing delay.

 

Custom Items:

Understandably, we cannot be responsible for incorrectly entered information for personalized products. Double check all selections before sending your order. Read the item descriptions carefully and ask any questions before ordering. All custom, personalized and special order items are non-returnable and non-refundable.

 

Can I change or cancel my order?

Orders start being processed immediately once placed, so please contact us as soon as possible if a change or cancellation is needed. Once we have started production, changes and cancellations are no longer possible.   

 

What happens if you make a mistake on my order or it arrives damaged/defective?

While it is very rare that we make mistakes on an order, we are only human. If we do make a mistake on your order, or ship a defective item, you must contact us within 10 days of the receipt date (based on tracking) and we are happy to send a free replacement. We do not offer refunds on personalized items.

We require a photo of the damage/error to file a claim with the shipping carrier. 

 

 

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